📌 Introduction
🔹 Accessing your Soundreef profile and managing your credentials is essential for handling your Membership. In this guide, we will see how to log in, change your password, and update the email address associated with your account.
1️⃣ How to log in to your Soundreef profile
✅ Steps to access:
Go to the login page
Enter your login credentials:
📧 Email: use the email address you registered with.
🔑 Password: enter the password you chose when creating your account.
Click on "Log In".
⚠ If this is your first login, you will need to verify your email and phone with the verification code sent via SMS and email.
🔹For a smooth login
✔ Ensure that your email and password are valid, correct, and free of extra spaces.
✔ Use the "Recover Password" feature if you don't remember your password.
2️⃣ How to change your account password
🔑 You can change your password in two ways
📍 From within your account:
✔ Go to the Profile > Account section.
✔ Change the password following the instructions.
📍 If you forgot your password:
✔ From the Login page, click on "Recover Password".
✔ Follow the link received via email to create a new one.
📌 New password requirements:
🔹 Minimum 8 characters.
🔹 Must contain at least one number, one uppercase letter, and one special character (# $ ^ + = - _ ! * ( ) @ % &).
3️⃣ How to update the email associated with your profile
📧 To change your email address, you need to contact Soundreef support, via Messenger on the website or in your account.
✔ Provide the following information upfront, for privacy and security reasons:
Your personal details.
The titles of the last two tracks submitted.
The new email address you want to associate.
🔹 Soundreef support will update you once the change is completed.
📌 FAQ
❓ I can't access my account, what can I do?
✔ Ensure your email and password are correct, without extra spaces.
✔ Recover your password using the link provided during login.
✔ Clear your cache, delete cookies, or try another browser.
✔ Try from another device or the Soundreef app.
✔ If the issue persists, contact Soundreef support.
❓ I'm not receiving the verification code, what can I do?
✔ Verify that the email and phone number entered are valid and correct.
✔ Request the code again and wait a few minutes.
✔ Check your spam or junk mail folder.
✔ Ensure you can receive emails or SMS, checking your signal and provider settings.
✔ Clear your browser cache, delete cookies, or try another browser.
✔ Try completing the verification from another device or through the Soundreef app.
✔ If possible, try with a new email address or phone number.
✔ If you still don't receive the code, contact Soundreef support.
❓ Can I change both the email and password of my account?
✔ Password: yes, you can change it yourself.
✔ Email: to change it, you need to contact support.
📌 Conclusion
Properly managing your login credentials is essential to ensure security and efficiency in using your Soundreef profile. Follow the provided instructions to log in smoothly and update personal information when necessary.