📌 Introduction
If you can't access your Soundreef profile, check the following steps to ensure everything is correct.
Follow the instructions to resolve the issue on your own or contact Soundreef Support team if necessary.
1️⃣ Verify your login credentials
✔ Ensure the email entered is valid and the one registered during sign-up.
✔ Check that the password is correct and does not contain additional spaces at the beginning or end.
✔ If you're unsure about the password, try resetting it by clicking on "Recover Password" on the login page.
📌 Note: If you don't receive the password reset email, check your spam or junk folder.
2️⃣ Ensure you are accessing the correct link
✔ Login must be done exclusively on members.soundreef.com.
✔ Therefore, if you have saved an old link in your favorites, remember to update it and access from the correct one.
📌 Note: Make sure you are not on a different page or an old URL that is no longer valid.
3️⃣ Try accessing from another device or browser
✔ If you are accessing from the web:
Try using another browser (Chrome, Firefox, Safari, Edge).
Clear cache, cookies, and history in the browser settings.
✔ If you are accessing from mobile:
Try accessing from the Soundreef app instead of the browser.
If you've already tried the app, try using another device (PC, tablet, etc.) to access.
📌 Note: If the issue persists on a browser, often clearing the cache or trying from another device can resolve the situation.
4️⃣ Contact Soundreef Support
If you have checked all the points above and the issue persists, you can contact Soundreef Support via Messenger on the website or in your account.
✔ Provide your Soundreef ID to speed up the verification process.
✔ Specify if you are trying to access from the web or the Soundreef app.
✔ If possible, attach a screenshot of the error that appears.
📌 FAQ
❓ I don't remember the password, how can I reset it?
✔ Click on "Recover Password" on the login page and follow the instructions received via email.
❓ I changed my email, but I can no longer access. What can I do?
✔ If you need to change the email associated with your account, contact our Support team to update your information.
❓ I've tried everything but still can't access, what should I do?
✔ If you have checked all the steps above and the issue persists, contact Soundreef Support providing your Soundreef ID and details about the problem.
📌 Conclusion
If you can't access your Soundreef profile, ensure you enter the correct credentials, use the right link, and try from different devices. If the issue continues, contact the Support team providing the required details for quick assistance.