📌 Introduction
The verification code required for your first login is necessary to complete the verification of your personal contacts and activate your Soundreef profile.
If you do not receive it via email and/or SMS, follow these steps to resolve the issue on your own.
1️⃣ Check that the entered data is correct
✔ Ensure that the email and phone number entered are valid and correct.
✔ Try resending the code from the appropriate screen.
📌 Note: Remember that the code is sent to the email address and phone number you provided during the registration and creation of your Soundreef account.
2️⃣ Check your inbox or phone settings
✔ If you requested the code via email:
Ensure you can correctly receive new emails in your Inbox.
Check the Spam or Junk Mail folder.
✔ If you requested the code via SMS:
Make sure the phone has signal and active connection.
Try requesting the code again.
3️⃣ Try another device or browser
✔ If accessing from the web:
Try using a different browser (Chrome, Firefox, Safari, Edge).
Clear cache, cookies, and history from the browser settings.
✔ If accessing from the Soundreef app:
Ensure you have the latest version of the app installed.
Try completing the process from another device (PC, tablet, etc.).
📌 Note: If a browser or device doesn't work, often the issue is resolved by trying another one.
4️⃣ Change verification method or contact Soundreef Support
✔ If you don't receive the code, try entering a new email address or phone number.
✔ If you have checked all the previous points and still do not receive the code, contact Soundreef Support via Messenger on the site or in your account.
✔ Include your Soundreef ID in the message and specify if you are trying to receive the code via email or SMS and from which version (web or app).
📌 FAQ
❓ I have requested the code multiple times, but I don't receive it. What can I do?
✔ Ensure that the email and phone number entered are valid and correct and try clearing cache and cookies from the browser before repeating the request.
❓ Can I change the email or phone number to receive the code?
✔ Yes, if the code does not arrive after multiple attempts, you can try entering a new email or another phone number and repeat the verification process.
❓ Does the verification code expire?
✔ Yes, for security reasons, the code has a limited validity. If the code has expired, you can request a new one.
📌 Conclusion
If you do not receive the verification code, ensure that the email and phone number are correct, check the junk mail, and try from another browser or device. If the problem persists, contact Soundreef Support for assistance.