📌 Introduction
If you have had a Soundreef account in the past and wish to reactivate it, you can do so by following a few steps.
Before proceeding, it is important to verify if you are currently registered with another collecting society, for all or some rights.
1️⃣ Verify your current status with other collecting societies
✔ If you are registered with another collecting society, you must first verify your current mandate:
Check if you have an active mandate with another collecting society for all rights or only for some.
If you are registered elsewhere, you will need to terminate or opt-out the mandate with your current collecting society first.
📌 Note: To avoid management conflicts, Soundreef can only reactivate your account once the mandate with other collecting societies for the same rights has ended.
2️⃣ How to request the reactivation of your Soundreef profile
🔹 If you have already terminated or opt-out your mandate with another collecting society:
✔ Contact Soundreef Support (use Messenger on the website or in account) and provide:
Your Soundreef ID (if you remember it).
Your name with IPI code.
✔ Attach the termination/opt-out documentation of the mandate to allow us to proceed with the reactivation.
✔ Soundreef will inform you about the correct timing for restoring your account.
📌 Note: The reactivation will occur following the necessary timing to ensure proper alignment between collecting societies, thus respecting the termination/opt-out times of the mandate.
3️⃣ If you are not registered with other collecting societies
✔ If in the meantime you have not registered with any other collecting society, the reactivation can be carried out more quickly.
✔ Contact Soundreef Support, providing your Soundreef ID or your name with IPI code.
✔ The profile will be reactivated within about a week.
4️⃣ Contact Soundreef Support
If you have verified your status and want to proceed with reactivation, write to Soundreef Support, including the requested information to speed up the process.
📌 🔗 You can contact Support via Messenger on the website or in account.
📌 FAQ
❓ If I had a Soundreef profile in the past, does my IPI code change?
✔ No, the IPI code remains the same even if the profile is reactivated.
❓ How long does reactivation take?
✔ If you are not registered with other collecting societies, within a week. If you need to first terminate or opt-out a mandate, the time will depend on the timing of the originating collecting society.
📌 Conclusion
If you want to reactivate your Soundreef profile, first ensure you do not have active mandates with other collecting societies. Once this aspect is resolved, you can contact our Support team providing your Soundreef ID or IPI code and, if necessary, the termination/opt-out documentation of the mandate.