📌 Introduction
If your Soundreef profile is still under validation, it might be necessary to verify some details or wait for the completion of the review of the data entered during the account verification process.
Follow these steps to ensure everything is in order and, if needed, contact Soundreef Support team via Messenger on the website or in your account.
1️⃣ Have you correctly completed the account verification?
✔ Have you ensured that you have entered all the required information in the verification process?
✔ Have you uploaded all the necessary documents, where required? Such as your withdrawal or opt-out documentation from the previous collecting society?
✔ Has it been at least two business days since your account verification?
📌 Note: Profile validation is not immediate and may take a few days to complete.
2️⃣ Possible reasons for the delay
✔ Verification in progress → Some details of your status might still be under review by the validation team.
✔ High number of requests → In cases of request overload, the waiting time might be slightly longer than expected. Our team works daily to handle all requests as quickly as possible. Just a little more patience and we'll finalize your case too! 💪
📌 Note: If you have already checked the above points and your profile is still under validation, you can contact Support for a specific check.
3️⃣ Contact Soundreef Support Team
✔ If your profile is still under validation after several days, write to the Soundreef Support team for further investigation, and provide your Soundreef ID or your name with IPI code.
📌 FAQ
❓ How long does account validation take?
✔ Generally within 2 business days, but it can vary depending on the number of requests being processed.
❓ Can I use my Soundreef profile while it is under validation?
✔ No, the profile must be fully activated to register tracks or access services.
❓ If my profile has been under validation for too long, what should I do?
✔ Contact Soundreef Support team providing your Soundreef ID or IPI code for a status check of your case.
📌 Conclusion
If your profile is still under validation, ensure you have correctly completed all the steps and waited at least two business days. If the process is still stalled, contact Soundreef Support for an update.