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📌 Introduction
If your Check-Out was rejected, it means that the royalty payment was not processed due to an error in the Check-Out procedure or in the invoice.
Below are the possible causes and actions to take to resolve the issue.
1️⃣ Are you a Publisher? Check your invoice
If you are a Publisher, the Check-Out can be rejected for the following reasons:
✔ You uploaded the invoice but it contains some errors.
📌 Solution: Check and correct any inaccuracies in your invoice; proceed with issuing a related credit note, and upload a new corrected invoice. Continue reading this article to check which points might be incorrect in your invoice.
✔ If you're tax residence is in Italy, you completed the Check-Out but did not send the electronic invoice.
📌 Solution: Send the invoice as soon as possible, using the data available in the Payments > Payment Information section; and perform the checkout again in the Payments > Your Balance section.
✔ If you're tax residence is in Italy, you sent the electronic invoice but did not complete the Check-Out.
📌 Solution: Go to the Payments > Your Balance section, and complete the Check-Out.
2️⃣ How to verify the invoice before sending it
✔ Did you report the amounts and descriptions exactly as indicated in the Payments > Your Balance section?
✔ If the breakdown includes amounts for Private Copy, did you listed them separately?
✔ Did you provide correct and consistent information with your tax regime and the data registered in your account?
✔ Did you include your correct bank details in the invoice?
✔ Did you report the correct billing details of Soundreef LTD?
✔ Did you indicate the correct distribution quarter?
✔ Are the amounts (gross, VAT, Private Copy, net) listed separately and accurate?
✔ Are your sender details complete and correct (registered office, VAT number, etc.)?
📌 Note: If the invoice contains errors, it is necessary to correct it by issuing a credit note and sending the corrected version.
3️⃣ What to do if you can't identify the problem?
If after checking all the points above the problem persists, contact Soundreef Support via Messenger on the site or in account, for a specific check.
✔ Include your Soundreef ID in the message.
✔ If possible, attach the sent invoice to allow for a quicker check.
📌 FAQ
❓ I completed the Check-Out but did not send the invoice. What happens?
✔ The payment will not be processed until the invoice is received. Send the invoice as soon as possible to unlock the credit, and perform the checkout again - if already declined.
❓ If I sent an invoice with errors, what should I do?
✔ It is necessary to issue a credit note and send a new corrected invoice.
❓ Where can I find the billing details of Soundreef LTD for my invoice?
✔ They are always available in the Payments > Payment Information section.
📌 Conclusion
If your Check-Out was rejected, check if you have correctly sent the invoice and verify that all the data is correct. If you have doubts or cannot identify the error, contact Soundreef Support for assistance.
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