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📌 Introduction
If your Soundreef account is inactive, there could be several reasons.
Before contacting the Support team, check the following points to understand what might be the cause.
1️⃣ Have you terminated the Soundreef mandate in the past?
✔ If you requested the termination of your Soundreef mandate, your account has been deactivated.
✔ You can request the reactivation of your profile by following the procedure here.
2️⃣ Are you newly registered? Check your mandate with other collecting societies
✔ Have you communicated that you still have an active mandate with another collecting society?
If yes, your account is inactive until you terminate or opt-out the mandate with your current collecting society.
Once the termination or opt-out is effective, your Soundreef profile can be activated.
✔ Have you already terminated or opt-out the mandate, but it has not yet taken effect?
In this case, your profile will remain inactive until the effective date of the termination/opt-out.
When the termination/opt-out is effective, your Soundreef profile will automatically activate.
📌 Note: If you have just completed the verification of your profile and declared that you have an active mandate elsewhere, you must first complete the termination or opt-out process to activate your account.
3️⃣ Have you been registered for a longer time? Check if you have a duplicate account
✔ Did you accidentally create a duplicate Soundreef account?
If you have multiple accounts, you might be trying to log in with the credentials of a duplicate and closed account.
Check what the credentials of your active account are and use the correct ones to log in.
📌 Note: If you have more than one account and have requested deactivation, make sure to log in with the correct credentials.
4️⃣ Did you accidentally create a Soundreef Music User profile?
✔ Did you create a Soundreef User profile and later request to deactivate it because you didn't need it?
If yes, you are probably trying to log in with the credentials of that profile instead of those of your Author or Publisher profile.
Ensure you are using the correct credentials to access your active profile.
📌 Note: Music User and Author/Publisher profiles are different types of accounts.
5️⃣ Do none of these situations apply to you?
✔ If your account continues to be inactive and none of the above reasons seem to apply to your case, contact the Support team via Messenger on the site or in account.
📌 FAQ
❓ I terminated my mandate with Soundreef, but now I want to reactivate my account. What should I do?
✔ Read here.
❓ How can I know if I am logging in with the correct account?
✔ If your profile is inactive, try verifying the login credentials you are using. If you have more than one account, you might be trying to access the deactivated one.
❓ If my profile is inactive due to an ongoing mandate with another collecting, what should I do?
✔ You need to terminate or opt-out the mandate with the other collecting society. Once the termination/opt-out is effective, your Soundreef profile will be automatically activated.
📌 Conclusion
If your account is inactive, check if you still have a mandate with another collecting, if you requested deactivation in the past, or if you are logging in with the wrong credentials. If the issue persists, contact Support for assistance.
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