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📌 Introduction
Did you enter an incorrect ISRC code for one of your track versions?
No worries: you can correct it by contacting Soundreef Support via Messenger on the website or from your account.
Here's how to do it.
✍️ How to Correct an Incorrect ISRC
The ISRC code cannot be directly modified on an already registered version.
To correct it, contact us - precisely identifying
The Version that needs correction (provide us with the title/artist name, type, and the ISRC already entered)
The correct ISRC code, to be used as a replacement.
🗂️ How to Identify the Version to Correct
When contacting Soundreef Support, help us clearly identify the incorrect version by providing:
the track title
the artist name of the respective Version to correct
the type of the Version (e.g., Original, Remix, etc.)
any metadata already entered (including the incorrect ISRC)
🎯 The more details you provide, the quicker we can assist.
⚠️ Received an "ISRC already in use" message?
If the system indicates that the ISRC is already in use, it means that:
that code has already been assigned to another version
it cannot be reused for a new version
In this case, contact us: we will verify the situation together and, if necessary, remove the duplicate version.
❓ FAQ
🔹 I entered the wrong ISRC: can I change it?
Not from your account. You need to contact Soundreef Support team via Messenger on the website or from your account, identifying the Version to be corrected and specifying the correct ISRC code.
🔹 Can I delete the version with the wrong ISRC myself?
Only if you haven't uploaded the MP3. If the MP3 is entered, contact our support team.
🔹 The system says the ISRC has already been used. What should I do?
Contact us: we will check for duplicates and proceed with their removal if necessary.
🔹 Do I need to re-upload the MP3 if the only error is the ISRC?
No. Just contact us for the replacement, and leave the remaining details and metadata unchanged.
✅ Conclusion
If you entered an incorrect ISRC, don't worry: you can easily resolve it by contacting our Support team, who are available to help you fix your metadata.
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